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PHILOSOPHY AND FUNCTION
The EuroSport Tuning on-line catalogue is designed to help you find the parts or accessories you are looking for, quickly and most importantly at your leisure and convenience:
24 hours a day, 7 days a week … order the parts you need on-line.
FOUR WAYS TO ORDER:
You choose the most convenient way to purchase parts and accessories:
1. Online 24 hours a day 7 days a week from the convenience of your computer.
This is the fastest way to process your order.
2. E-mail Our Internet Specialist at [email protected]
Please include: Year and Model of your vehicle, Shipping address & Telephone number
Once received, our sales specialist will contact you for your payment information.
3. Phone For special request or assistance call our Internet Desk … 905-825-9334.
4. Fax Your order to 905-825-5538 along with your;
- Name - Shipping address
- Phone number - E-mail address
- The year and model of your car and, the parts / accessories you would like to order
- Credit card number (visa or MasterCard) with expiry date and name on the card
ORDERING & PAYMENT INFORMATION:
By credit card, (Visa / MasterCard) … when placing your order.
You may also send a money order or, certified funds in advance.
No. C.O.D orders accepted.
Your security and privacy is most important to EuroSport Tuning. EuroSport Tuning will verify the accuracy and authenticity with you for any order shipped to an address other than the billing address of your credit card and, on orders totalling more than $500. EuroSport Tuning reserves the right to cancel any order because of possible fraud, incorrect pricing or for any other reason.
Special orders - If the part or, accessory you are looking for is not on our web site, send us an e-mail to; [email protected]
If we don't have it, we can order it and get it to you faster than anyone else.
Special orders must be prepaid and are non-returnable.
Cancelled orders - Any order that has been cancelled before it has been shipped out may be subjected to a 5% processing fee.
Out of Stock / Back Orders
If we are out of stock on the item ordered EuroSport Tuning will contact you providing the estimated
time (date) of arrival (ETA) and place your order on hold for back order.
Once the "back ordered" product is ready to ship, we will e-mail you with the tracking number.
The EuroSport Tuning.com website is secure for shopping.
All online orders submitted are encrypted during transmission making the theft of credit card numbers virtually impossible. If you have any additional questions or concerns regarding the safety and security of this website, send us an e-mail to [email protected]
Website Pricing is in American funds - US Dollars as a default but can be switched to CDN pricing by selecting the country as CAD in the top right corner of the website.
TAXES, DUTY, EXCHANGE RATE
All website catalog pricing is in American dollars (US$)
No sales tax is charged!
For new parts, there are no custom duties for orders under $750
There are no "handling fees".
The total of your order equals the total price of the parts + shipping.
Your credit card will be charged in US dollars.
All website catalog pricing is in American dollars (US$) as a default. Canadian customers must switch the country to CAD for pricing in CDN dollars. The prices shown in CDN dollars is the exact amount that will be charged to your credit card in CDN dollars.
All applicable taxes will be charged to CDN orders.
All website catalog pricing is in American dollars (US$). No taxes or custom duties are added at the time of the purchase, Note: It is possible you could be charged taxes, duty and handling fees by authorities in your Country, at the time of delivery. EuroSport Tuning is not responsible for any such fees we have no control over. All international customer orders are sent via postal or courier depending on the parts ordered. Once EuroSport Tuning has received your order, we will send you an e-mail with your options for shipping and will include the cost of shipping and estimated time of delivery.
RETURN(S) - POLICY:
EuroSport Tuning wants you to be happy with your purchase. If you are not satisfied with your purchase you may return it within 30 days of the invoice date or, within 20 days from the date you received a back ordered item. EuroSport Tuning reserves the right to charge a handling / restocking fee of 20%.
E-mail our Customer Service desk at [email protected] to advise of the problem (reason for return) and we will issue the required "RETURN AUTHORIZATION NUMBER" (RAN). The returned product may be exchanged for: a store credit, a replacement product or a refund by following the return procedure below.
1) Product being returned must be in saleable condition in the manufacturer's original packaging.
2) No refund will be granted on any part that has been installed, modified or that is not in saleable condition in its original packaging.
3) Electrical items are not returnable.
4) No refund or return on "special orders".
Return(s) - Procedure:
When you receive the "RETURN AUTHORIZATION NUMBER" (RAN) from [email protected]
Clearly identify (write) the "RETURN AUTHORIZATION NUMBER" (RAN #) clearly on the outside of the shipping container.
Make sure you pack in accordance with the carrier's requirements.
Note: Print your return address clearly on the outside of your package for identification purposes. Insure and ship the parcel prepaid.
1) All customs, duty and brokerage charges are the full responsibility of the customer / consumer when returning items. Clearly mark on the shipping papers that all duty or custom charges are to be paid by the sender.
2) If an item is returned indicating EuroSport Tuning (the vendor/receiver) is responsible for paying any custom, duty or brokerage charges this value plus a $25.00 administration fee will be subtracted from your EuroSport Tuning Credit. This will also delay your credit as it takes several weeks before we receive an invoice from the shipping company. Returns sent COD or freight collect will not be accepted. Upon receipt of your return, EuroSport Sport Tuning will promptly exchange the item, give you a store credit or issue you a refund.
Damaged and/or defective items have their own, return policy. Any item(s) not returned within the period specified above ie 30 days from the date of the invoice or 20 days from the date you received a back order item may be exchanged for an in-store credit only. EuroSport Tuning reserve the right to charge a handling and restocking fee.
Every product sold by EuroSport Tuning is fully backed by a manufacturer's warranty. Products that carry the EuroSport Tuning brand come with a minimum 1-year/12,000 mile limited warranty. The warranty period is 1 year from the date on the invoice, to the original purchaser. In addition, all manufacturers' extended warranties remain in effect. EuroSport Tuning is not responsible for and will not pay for consequential, incidental or contingent damage or expense(s) related to same. Warranty Exclusion: Specifically not covered are items used for racing, rallying, or off-road use and items that have been altered or improperly installed.
Damaged / Lost In Transit
Refuse delivery acceptance of a damaged package when the driver attempts to deliver. It is your responsibility to inspect the package for damage upon delivery. If a damaged package was dropped off: promptly call the shipping / courier company; or contact EuroSport Tuning at 905-825-9334 or by e-mail with details to [email protected] We will gladly assist you with filing a claim. When in stock, we will promptly replace lost or damaged merchandise as soon as we receive the appropriate claim number from the shipping / courier company.
1) Please understand it is your responsibility to secure the package when the driver delivers to your address. Loss after delivery is not covered.
2) EuroSport Tuning is not responsible for packages after we hand them to the carrier for delivery to you. It is your responsibility to:
- inspect the package for damage before you accept delivery.
- secure the package when the driver delivers to your address.
Prices are subject to change without notice. We cannot be responsible for typographical errors.
EuroSport Tuning ships by UPS, FedEx or USPS Mail. Unless otherwise specified by you our valued customer, we will use our discretion in selecting the carrier.
Once we have received and processed your order, additional shipping charges may apply which will be added on your invoice. A copy will be e-mailed to you by EuroSport Tuning. If you want to know what shipping cost beforehand ….. E-mail EuroSport Tuning a list of the part(s) you will be purchasing and the address they will be shipped to. We will be pleased to let you know the cost of shipping. Find more information on our shipping procedures here.
EuroSport Tuning asks customers to supply various personal data when placing an order such as your name, address and E-mail address. This data is for the purpose of filling an order, or communicating with you (our customer) or, our supplier regarding the status of an order. Credit-card information is for order payment purposes only.
All customer information is strictly Private and Confidential. Your personal data / information is not and will not be disclosed or distributed to any individual(s) or, organization(s), unless required by law.
EuroSport Tuning will not distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services. EuroSport Tuning is committed to safeguarding the privacy of our customers' personal data.
Assist EuroSport Tuning to better serve you
If you have specific questions about this site we haven't answered here, send your inquiry to [email protected] . We will respond A.S.A.P.
If you think you have found a bug, or have a suggestion for how we might improve this site, you can also submit those comments to [email protected]