Q. Do you have a minimum order?
No, we don't have a minimum order.
Q. How much is shipping?
Shipping cost depends on the shipping method, shipping carrier, and your location. Also, oversized parts may be shipped by freight, so there are additional fees. When placing your order online, please use the shipping tool to figure out the shipping cost.
Q. What shipping methods do you offer?
Standard methods are ground, 2nd day, next day, and freight (for large items).
We ship via UPS, FedEx, and USPS. If you have a preferred shipping method, let us know when you place your order. Otherwise, we’ll use our discretion to select a carrier.
Q. Do you offer rush shipping?
In most cases, yes. Give us a call to place a rush order at 905-825-9334.
Q. How long does it take to process and ship my order?
Most orders are processed and shipped within one business day. Special orders and out of stock/back ordered parts will take longer.
Q. How long does shipping take?
Shipping time depends on the carrier and method of shipping you selected at checkout, but UPS typically takes 2-5 days.
Q. Will you provide tracking information?
Yes. As soon as your order is ready for shipment, you’ll receive your tracking number via email.
Q. If I pay by credit card, will you charge my card once my order has shipped?
Your credit card will be charged once you submit your order online.
Q. If I ordered a part that’s out of stock, when will it ship?
If you’ve ordered an out of stock or back ordered item, we’ll contact you with the estimated date of arrival and place your order on hold. Once the back ordered item is ready to ship, we’ll email you with tracking information.
Q. Can you ship my order to multiple addresses?
Parts shipped to multiple addresses will need to be placed as different orders. For help with this, please call 905-825-9334.
Q. Do you ship to AK, HI, and US territories?
Yes, but please be aware that shipping rates to these locations is higher.
Q. Do you ship to PO Boxes or APOs/FPOs?
Some carriers do not ship to PO Boxes or APOs/FPOs, so please call us to confirm shipping to one of these addresses.
Q. Do you ship to Canada?
Of course. We even have a warehouse in Canada. Canadian customers will receive packages from our Oakville, Ontario location, so no additional fees are charged.
- Canadian customers must switch the country to CAD for pricing in CDN dollars. All website catalog pricing is in USD as a default.
- The prices shown in CDN dollars is the exact amount that will be charged to your credit card in CDN dollars.
- All applicable taxes will be charged to CDN orders.
Q. Do you ship internationally?
Absolutely! All international customer orders are sent via postal or courier, depending on the parts ordered. Once EuroSport Tuning has received your order, we will send you an e-mail with your options for shipping and will include the cost of shipping and estimated time of delivery.
- All website catalog pricing is in American dollars (USD).
- No taxes or custom duties are added at the time of the purchase.
- NOTE: It is possible you’ll be charged taxes, duty, and handling fees by authorities in your country at the time of delivery. EuroSport Tuning is not responsible for these fees.
Q. Do you ship hazardous items?
Yes, we can ship hazardous items.
Q. Do you ship oversized parts?
Yes, but be aware oversized parts are shipped by freight, meaning shipping costs are much higher.
Q. What happens if you ship the wrong part?
We hope this never happens, but if it does, please contact us right away at email@example.com so we can correct this for you.
Q. What happens if the part is damaged during shipping?
It’s your responsibility to inspect your package for damage before accepting or signing for delivery. Refuse to accept the delivery if a driver attempts to give you a damaged package.
If a damaged package was dropped off, promptly call the shipping / courier company to start the claim process. Please also contact EuroSport Tuning at 905-825-9334 or firstname.lastname@example.org. If you need help, we will gladly assist you with filing a claim. When in stock, we will replace lost or damaged merchandise as soon as we receive the appropriate claim number from the shipping company.
Q. How can I be sure you’re shipping me parts that will fit my vehicle?
If you have any questions about fitment, please contact us prior to ordering. We're happy to help you order the correct part for your vehicle.
Q. What happens if the part doesn’t fit my vehicle?
If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us within 30 days. Please see our return policy here.
Q. What if my address changes before my order ships? Can I change where you send my shipment?
Most orders leave our warehouse in 1-2 business days, so contact us right away if you need to change your shipping information. If your order has already been processed, you'll need to contact the carrier to update your shipping adddress.
Q. What if I never receive an order?
Prior to ordering, please ensure you have a secure place to have your package delivered. Unfortunately, the carrier is not responsible for a package after it’s delivered, and we do not cover loss after delivery.
If the package never reaches you, please refer to the tracking information. We have the tracking information too and will see where your package was delivered or if there was a delivery delay.
Q. What happens if I refuse the shipment?
Refusing a shipment means the order will be returned to us, which can delay a refund. If you'd like to return your part, accept the shipment and follow our normal returns process.